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FAQ

Purchasing a Product

1. How do I purchase the products?
  • You need to select the product first, Add to Cart, click on Checkout and proceed to make the payment from the available
  •      Payment options.
2. How long will it take for the products to be delivered to me?
  • You will have access to products within a couple of minutes once you make the payment, available for download in your
  •      Member's Area.
3. I am not sure if my payment was successful or not?
  • A confirmation email of your successful purchase will be sent at your email by Passguide and the Payment processor.
4. My Card was charged for purchase but I never received Passguide Products?
  • In some cases the orders need to be manually reviewed and the product needs to be manually activated, for this purpose a
  •      12 hour period is required. In case you still can not access your product please e-mail billing@passguide.com including date
  •      of purchase, your name, e-mail ID used to make payment, method of payment and last four digits of your credit card.
5. The system does not accept my credit card. What should I do?
  • Please fill in all fields in the "credit card payment" form
  •      Double check, or re-enter your credit card and billing information.
  •      If you continue to have difficulties, please call your Bank to confirm if your card can be used for online purchase. You can also
  •      contact billing@passguide.com for further assistance in payment.
6. I don't have a Credit Card is there any other way I can pay for my Purchase?
  • You can purchase the product in more than one way, through Paypal, Google Checkout, Moneybookers, AlertPay, Western
  •      Union and Bank Wire transfer. Further assistance can be obtained at billing@passguide.com.
7. Which credit cards does Passguide accept?
  • All major credit and debit cards including Visa, MasterCard, Delta, Electron and Maestro are accepted at Passguide.
8. Is my Credit Card Information Secure at your site?
  • Absolutely, we follow international money transfer guidelines. We process our transactions through the processor
  •      Metacharge/PayPoint. The processor checks the information provided, verifies the card, and then redirects you back to
  •      Passguides.com with an approval or decline.
9. Are you downloadable Product free of any Virus?
  • Passguide website security is checked daily by McAfee antivirus software company and www.Passguides.com has been
  •      declared as a hacker-safe website.
10. Do you share your customer information database with any third parties?
  • The privacy of our customers is of extreme significance. At no point of time does Passguide shares any sort of customer
  •      information with third party. You will receive official emails from Passguide; email receiving can be unsubscribed from the
  •      Member's Area.
11. Do I receive a receipt?
  • A receipt of every successful purchase will emailed to you, the order confirmation e-mail is your receipt and is also stored in
  •      your Member's Area.

 

Product Questions

1. Which different Passguide products are available?
  • Passguide provides its customers with products for Certification and Exam Training in Test Engine form:
  •      Questions and Answers (Q&A)
  •      The Questions and Answers should be utilized to prepare for the exam in detail, passing your exam is Warranty with the Q&A.
  •      All the topics required to pass the exam are covered in comprehensive way through the questions and correct answers along
  •      with explanations (where available). Q& A are provided in Test Engine format.
2. How will I access Questions & Answers Product?
  • Passguide provides the Question & Answer in the form of an Interactive Test Engine. The Test Engine provides you with a
  •      Virtual Exam (test yourself with exam questions with a time limit), Practice exam (review exam questions one by one, see
  •      correct answers and explanations). The Test Engine is downloadable, installed on your PC. The "Exam Setting and
  •      Question Filter" allow you to customize the Test Engine according to your requirements.
3. How long is my product Valid?
  • Passguide products have a validity of 120 days from the date of purchase. After 120 days the product will not be accessible and
  •      should be renewed.
4. Can I try the Demo for Online Testing Engine for Free?
  • Demos are available for only a few selected exams. An overview for the products can be seen on our Samples page.
5. What does your Q&A with explanations entail?
  • The Question & Answer provide explanations along with rephrased version of the questions that appear in the exam.
  •      Explanations are provided for all the options so it helps you to understand why a specific Answers option is correct or
  •      incorrect. More information about available Q&A can be found on our products page.
6. How can I detect if a product has explanations or not before I make the purchase?
  • The page for each product Exam or Certification will specifically say if the product has only Questions and Answers, or
  •      Questions and Answers with Explanations.
7. Can I pass an exam with Passguide Question & Answers only?
  • It's absolutely possible, but we recommend you use one of our other products such as Study Guide, Lab preparation or
  •      Audio Exam along with the Question & Answers to develop a complete understanding and gain practical hands-on
  •      experience.
8. What are the system requirements to use the Passguide products?
  • There are four requirements:
  •      Windows operating system
  •      Permission to install a program in Windows Operating System
  •      Access to the Internet
  •      Install the Java Runtime Environment (JRE)
  •      Our products currently run only on Windows Operating System, we are in a process of launching our products on Linux and
  •      Mac operating Systems.
9. I'd like to try before I buy; can I see a couple of questions?
  • You can see an overview of our products on the Sample page, also DEMO for a few selected exams are available on
  •      product pages. Please, e-mail feedback@passguide.com and state which DEMO you would like to receive.

 

Downloading Products

1. How do I download purchased Product?
  • Follow the following steps for purchase:
  •      Go to www.passguide.com
  •      Login to Members Login Area using the Username and Password.
  •      Your purchased exam will be visible in the "Current Products" section. Click on the required Exam to Download.
2. I need further download instructions. Where can I find it?
  • You can download the complete Download Manual (PDF) in your Members Area in the left column. In case of further queries,
  •      please contact support@passguide.com for assistance or use the online Chat Support option.
3. On how many computers I can download Passguide Software?
  • You can download the Passguide products on a maximum number of Two PCs. Downloading the product on more than Two
  •      PCs will lead to your account being blocked.
4. How long does it take for you to respond to my emails?
  • Customer satisfaction is among one of the core objectives of Passguide. Keeping that in view, majority emails received by
  •      customers are answered within the 24 hours of receipt while all emails are answered within 48 hours.
5. I purchased the product but my Username/Password is not working. How can I locate my Password?
  • Please E-mail your Username to the Support Team support@passguide.com including the Product you purchased and the
  •      date of purchase. Team will locate your Password and respond back.

 

Product Updates

1. How will I get Updates on Question & Answers?
  • The Interactive Testing engine is connected with the Server if the product is activated for online use. Once you start your
  •       product every time, Question & Answers are updated automatically when connected to the Internet.
2. Are your updates free?
  • Passguide provides "FREE" updates for its products for 120 days from the date of purchase of the original product. On
  •      expiration the product(s) will be removed from the Member's Area.
3. How often are your products updated?
  • Our products are updated on daily basis. Once the certification vendor updates the exam course we update our products
  •      within a matter of hours. This way our products provide up to date exam material reflecting the current exams.
4. Is it possible to extend the update period of an expired product?
  • Expired products can be repurchased/renewed at 30% discount from within your Members' Area for another 120 day access.
5. How do I know that there has been an update?
  • You can verify your version by following steps:
  •      Method 1
  •      Click on "Exam" menu >> Check for updates
  •      In case of any update is available, it will start downloading automatically.
  •      In case you already have the LATEST exam material, the message NO Updates will be displayed.
  •      Method 2
  •      Download a new copy from your Account Login
  •      It is recommended to always check for any Exam 3-4 days before you schedule the exam.
6. There has been an update but when I download I still got the old version. What should I do?
  • In order to get the update you should remove the History from your browser, restart the computer or clear the local web cache.
  •      To clear the local web cache open Internet Explorer, choose Tools menu then Internet Options command, and finally click the
  •      "Delete files" button.
7. My Product had before a lot of questions but their number has decreased a lot after this update. What is
the reason behind this?
  • Only up to date and latest exam material is provided by Passguide so only necessary Questions for the exam are available in
  •      the product. When Update is made it is not necessary that the number of questions will be changed. There can be minor
  •      changes such as grammatical correction, sentence reformation, spell check, punctuation etc.

 

Discounts / Bundle Packs

1. How can I get discounts?
  • The products by Passguide are priced at discount prices. One way to avail the discount is through the purchase of Bundle
  •      Pack.
2. Which types of bundles do Passguide offer?
  • Passguide offers a number of bundle options mainly for Cisco, Comptia, Oracle and Comptia. Please view Bundle for more
  •      details.
3. What will be the best option for me; I am purchasing for my Company Staff Training?
  • If you intend to make a larger purchase and it does not fit the regular website single user account please contact on
  •      manager@passguide.com for details on this or for requesting a special quotation for your Order.

 

WARRANTY

1. How is my product Warranty?
  • Success Warranty provided for a specific exam can be found on the Exam Page for that product. For further details you can
  •      visit our Warranty page.
2. How do I claim Warranty?
  • In case of failure in your exam, you need to email your failed transcript at billing@passguide.com. Also mention your
  •      preferred solution, product Extension or Product Exchange instead of refund.
3. How do I ask for a refund?
  • If you fail to pass your exam with our Products or service we will either credit your Passguide account for future purchase or
  •      refund you. If you need a refund please contact billing@passguide.com.