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FAQ
NOTICE: In order to service customers better, we are working on updates to the software,then it will support WIN?MAC,Linux operating systems. Thank you for your understanding and support.We provide PDF version only. We will send it to you if it is done.
Do you have questions about passguide products or services?
Here are Frequently Asked Questions from our customers which may answer your questions!
Your satisfaction is the best gift for us. Any questions or suggestions would be welcomed! We promise that we will deal with emails within 24 hours after receiving them. Please do not hesitate to contact us. We would like to try our best to provide you with the best products and service.
Purchase Questions:
1:How would I pay?
There are two payment terms at present.
paypal, accept paypal account and credit card payment
Western Union, the global fast remittances, delivery with 5 minutes
2: No credit card?
You can choose Western Union, please contact customer service of passguide in order to accurately confirm your remittance.
3: How is the security of my payment account in your website?
We guarantee that your payment account in our website is very safe.Since the payment is paid directly in official websites of paypal. As we all know, Paypal is a widely-used,secure and and effective third-party payment instrument.
4: How to Buy Online?
Choose the right products in passguide.com, then add to the shopping cart, or click the checkout button directly.If you buy more than one product, you can simply continue to shop and you can see your shopping cart information in the upper right corner.If you are not our registered user, you will be taken to the registration page,after registration, you can complete your operation in the payment page.
5:I am not able to add products to my Shopping Cart. What is wrong?
Ensure that your cookies are enabled. To be able to make online purchases at Examsavior.
6: How can I receive the samples?
We will deliver the products to your hands by email or download from website.
7: If I buy, can I get it today or still have to wait?
It will take some time to process your order.When you have paid successfully, you do not need worry,we will deliver the product to you within 6 hours.If after 12 hours, you still haven't received it, please contact our customer groups, providing your order number,then we will help you to check.
8: How to Cancel the Order?
You can cancel the order in the user control center.
9: Can I request the refund?
If you have successfully paid the order, but haven't received our product yet,we can give you the refund.
10: There is no payment button in some product pages,why?
This shows that our products are being updated, you can tell our customer service team your contact information.We will infrom you timely while updating.
Product Questions:
1:What are the details of PassGuide Q&A?
PassGuide Practice Exams includes high-quality, high-precision simulation test questions.You can easily pass the exam with use of our products.
2:Can we pass the exam only with PassGuide Practice Exams?
We promise.
3: Free update?
Usually,we offer 120-day update for free, and bundle products,we provide up to 180-day update.
4:Is there some discount for expired products while renewaling fees?
For expired products, we offer 50% discount,and you can apply for promo code in member area
5: Do your products have regularly update?
Our IT experts will review the products timely and update them continuously to ensure they can fit to the exams.
6:How do I know that there has been an update?
There are two methods:
1: You can often visit our website,and there is the latest updated date in our product page.
2: When you have ordered our products,for any changes, we will immediately inform you of the updated informatioin by email.
7: Can I see demo before buying it?
We provide all the demo mgterials about IT exam.When you register as our member, you can easily download them.
8: How about the quality of Passguide products?
Our products can cover more than 95% of the knowledge points and test questions.
9: What formats are PassGuide products in?
We offer two formats:software and pdf.
10.I think I have found an incorrect answer in one of your products/I don?t understand one of the questions/One of the questions
seems incorrect. What should I do?
1. Exam number and version.
2. Question number.
3. Login ID.
We will reply to your feedback promptly.