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- CIS-ITSM (Certified Implementation Specialist - IT Service Management)
CIS-ITSM: Certified Implementation Specialist - IT Service Management
Your ServiceNow CIS-ITSM exam is just around the corner, right? So, it's high time to find an effective preparation tool! Our training course is what you really need! This is a series of videos led by the experienced IT instructors who will provide you with a detailed overview of the CIS-ITSM certification test. Ace your ServiceNow CIS-ITSM at the first attempt and obtain the Certified Implementation Specialist - IT Service Management credential with ease.
113
77
5 h
5.0
Price $27.49
Today $24.99
Curriculum for CIS-ITSM Video Course
1. Introduction
4 Lectures
00:21:16
2. Incident Management
16 Lectures
01:20:39
3. Problem Management
9 Lectures
00:45:59
4. Change Management
16 Lectures
01:19:57
5. Knowledge Management
9 Lectures
00:36:24
6. Service Catalog and...
10 Lectures
00:45:30
7. Configuration...
9 Lectures
00:34:13
8. Bonus Lectures
4 Lectures
00:13:08
Introduction
| Video Name | Time | |
|---|---|---|
| 1. Introduction | 2:19 | |
| 2. Overview of ServiceNow ITSM and the ServiceNow platform | 6:34 | |
| 3. Navigating the ServiceNow interface | 7:03 | |
| 4. Spin up your own free Developer Instance | 5:20 |
| Video Name | Time | |
|---|---|---|
| 1. Incident Management Section Introduction | 2:14 | |
| 2. An Overview of Incident Management | 8:16 | |
| 3. Incident Management Lifecycle Hands-On | 7:45 | |
| 4. Incident Management Architecture | 4:32 | |
| 5. ServiceNow Incident Management Features and Functionality | 7:23 | |
| 6. Service Level Management Overview | 3:51 | |
| 7. Service Level Agreement Management Hands-On | 6:21 | |
| 8. Major Incident Management Overview | 2:13 | |
| 9. Major Incident Management Hands-On | 6:43 | |
| 10. Supporting VIP users in ServiceNow Incident Management | 2:07 | |
| 11. Understanding Roles and Permissions in Incident Management | 4:32 | |
| 12. How to Automate Incident Assignment | 4:23 | |
| 13. Configuring Incident Management | 5:38 | |
| 14. Configuring Notifications in ServiceNow | 6:10 | |
| 15. Incident Management Scoping Workshops | 4:04 | |
| 16. Incident Management Reports and Dashboards | 4:27 |
| Video Name | Time | |
|---|---|---|
| 1. Problem Management Section Intro | 2:47 | |
| 2. Introduction to Problem Management in ServiceNow | 7:48 | |
| 3. Problem Management Architecture | 4:44 | |
| 4. Creating and Managing Problem Records in ServiceNow | 6:07 | |
| 5. Root Cause Analysis and Problem Resolution | 8:28 | |
| 6. Problem Resolution and Closure | 3:24 | |
| 7. Problem Management Roles & Permissions | 5:31 | |
| 8. Problem Reporting and Trend Analysis | 3:37 | |
| 9. Facilitating Problem Management Scoping Workshops | 3:33 |
| Video Name | Time | |
|---|---|---|
| 1. Change Management Section Intro | 3:38 | |
| 2. Change Management Overview | 8:15 | |
| 3. The Change Management Lifecycle | 3:11 | |
| 4. Creating and Managing Change Requests in ServiceNow | 8:15 | |
| 5. Change Approval Hands-On | 5:11 | |
| 6. Running CAB meetings using ServiceNow | 7:40 | |
| 7. Change Planning and Scheduling | 3:55 | |
| 8. Change Implementation | 4:14 | |
| 9. Working with Standard Changes | 7:53 | |
| 10. Change Management Configuration and Security Roles | 2:59 | |
| 11. Understanding and Configuring Change Models | 4:09 | |
| 12. Understanding and Configuring Change Approval Policies | 4:18 | |
| 13. Release and Deployment Management | 6:24 | |
| 14. Change Management Reporting and Compliance | 4:23 | |
| 15. Change Management Scoping Workshops | 4:16 | |
| 16. Change Management Section Closure | 1:16 |
| Video Name | Time | |
|---|---|---|
| 1. Knowledge Management Section Intro | 4:08 | |
| 2. Creating and Managing Knowledge Bases | 2:45 | |
| 3. Creating and Publishing Knowledge Articles | 5:01 | |
| 4. Knowledge Article Lifecycle | 4:59 | |
| 5. Searching the Knowledge Base | 3:27 | |
| 6. Knowledge Article Collaboration and Feedback | 4:39 | |
| 7. Guided Setup for Knowledge Management | 5:32 | |
| 8. Knowledge Management Security Roles | 3:48 | |
| 9. Knowledge Management Section Closure | 2:05 |
| Video Name | Time | |
|---|---|---|
| 1. Service Catalog and Request Management Section Intro | 3:18 | |
| 2. Introduction to Service Catalog and Request Management | 4:00 | |
| 3. Designing and Configuring Service Catalogs in ServiceNow | 3:44 | |
| 4. Creating and Managing Catalog Items and Offerings | 11:40 | |
| 5. Defining and Automating Service Workflows | 6:31 | |
| 6. Understanding Order Guides | 4:39 | |
| 7. Understanding Record Producers | 2:43 | |
| 8. Managing Service Requests and Fulfillment | 6:15 | |
| 9. Defining SLAs for Request Fulfillment | 1:24 | |
| 10. Service Catalog and Request Management Section Closure | 1:16 |
| Video Name | Time | |
|---|---|---|
| 1. CMDB Section Introduction | 2:48 | |
| 2. ServiceNow's CMDB and CSDM Explained | 7:26 | |
| 3. Understanding the CMDB and its Components | 5:00 | |
| 4. Understanding CI Relationships in the CMDB. | 5:03 | |
| 5. Populating the CMDB | 6:30 | |
| 6. Understanding CMDB Baselines | 3:17 | |
| 7. Understanding the CMDB Health Dashboard | 1:48 | |
| 8. Working with the CMDB Data Manager | 1:22 | |
| 9. CMDB Section Closure | 0:59 |
| Video Name | Time | |
|---|---|---|
| 1. ChatGPT integration with ServiceNow Incident Management introduction | 1:27 | |
| 2. Use Case 1: Integrate ServiceNow Virtual Agent with ChatGPT | 5:29 | |
| 3. Use Case 2: Let ChatGPT choose Incident Categorization. | 4:20 | |
| 4. ITSM role requirement Cheat sheet | 1:52 |
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