ITIL Service Capability Operational Support and Analysis Video Course

ITILSC-OSA: ITIL Service Capability Operational Support and Analysis

Your ITIL ITILSC-OSA exam is just around the corner, right? So, it's high time to find an effective preparation tool! Our training course is what you really need! This is a series of videos led by the experienced IT instructors who will provide you with a detailed overview of the ITILSC-OSA certification test. Ace your ITIL ITILSC-OSA at the first attempt and obtain the ITIL Service Capability Operational Support and Analysis credential with ease.

# of Students
118
# of Lectures
286
Course Length
6 h
Course Rating
4.5
Price $27.49
Today $24.99

Curriculum for ITILSC-OSA Video Course

Course Introduction

  Video Name Time
  1. Course Introduction 00:32
  2. Instructor Introduction 01:35
  3. Course Introduction 00:32
  4. Course Organization 00:22
  5. Welcome to the Course! 00:34
  6. Mentoring Community Introductions 00:45
  7. Why Are You Here? 00:47
  8. Using Bloom’s Taxonomy 01:10
  9. What do you Expect? 00:37
  10. Housekeeping in the Online Classroom 01:03
  11. Course Conventions & Agenda 00:08
  12. Conventions Used 00:54
  13. Quizzes & Exercises 00:44
  14. ITIL Qualification Scheme 00:47
  15. ITIL Capability Exam 01:08
  16. Getting Started in an Online Classroom 02:26
  17. Section Review 00:23
  Video Name Time
  1. Introduction to Operational Support & Analysis 00:26
  2. Service Operation 00:19
  3. SO & the Service Lifecycle 00:52
  4. Managing Across the Lifecycle 03:27
  5. Purpose, Goals & Objectives of Service Operation 00:52
  6. Scope of Service Operation 01:55
  7. Value of Service Operation 01:38
  8. Principles of OSA 00:48
  9. Fundamentals of Service Operation 03:14
  10. The Principle of Service Operation 02:15
  11. Achieving Balance in Service Operation 02:39
  12. Balancing Stability & Responsiveness 02:33
  13. Balancing QoS & CoS 01:09
  14. Balancing Reactive & Proactive 01:59
  15. Providing Service 02:22
  16. SO & Other Lifecycle Stages 02:16
  17. OSA Summary 00:09
  18. OSA Summary 01:11
  19. Checkpoint 00:09
  20. Section Review 01:06
  Video Name Time
  1. Introduction to Service Operation Processes 00:32
  2. Event Management 00:31
  3. The Service Operation Model 04:31
  4. The Processes of Service Operation 01:05
  5. Introduction 01:16
  6. Purpose, Goals & Objectives 01:42
  7. Scope 00:52
  8. Value to the Business 01:58
  9. Concepts 02:20
  10. Activities of Event Management 00:41
  11. Event Occurrence & Notification 03:24
  12. Event Detection & Filtering 01:08
  13. Event Significance & Correlation 02:09
  14. Event Response Trigger & Selection 01:10
  15. Event Review & Closure 01:25
  16. Designing for Event Management 01:15
  17. Instrumentation 01:41
  18. Error Messaging 01:07
  19. Event Detection & Alert Mechanisms 01:30
  20. Identification of Thresholds 01:06
  21. Triggers, Inputs & Outputs 02:13
  22. Process Relationships 02:16
  23. Information 01:18
  24. Critical Success Factors 03:06
  25. Challenges & Risks 03:06
  26. Summary 01:55
  27. Incident Management 00:34
  28. Introduction 01:14
  29. Purpose, Goals & Objectives 01:21
  30. Scope 00:38
  31. Value to the Business 01:46
  32. Concepts 02:25
  33. Activities of Incident Management 00:22
  34. Incident Logging 00:56
  35. Incident Categorization 01:36
  36. Categorization 01:07
  37. Incident Priority 01:10
  38. Incident Escalation 01:13
  39. Incident Diagnosis 01:16
  40. Incident Resolution & Recovery 01:13
  41. Incident Closure 02:11
  42. Expanded Incident Lifecycle 04:20
  43. Incident Management – Roles 01:01
  44. Triggers, Inputs & Outputs 01:36
  45. Process Relationships 01:59
  46. Information 01:21
  47. Critical Success Factors 02:00
  48. Challenges & Risks 03:38
  49. Summary 01:26
  50. Lesson: Request Fulfillment 00:36
  51. Introduction 00:53
  52. Purpose, Goals & Objectives 01:00
  53. Scope 01:14
  54. Value to the Business 01:38
  55. Concepts 01:51
  56. Activities of Request Fulfillment 01:36
  57. Menu Selection 01:27
  58. Financial Approval 01:09
  59. Other Approval 00:54
  60. Fulfillment 00:51
  61. Closure 00:39
  62. Triggers, Inputs & Outputs 01:12
  63. Process Relationships 02:00
  64. Information 00:45
  65. Critical Success Factors 01:53
  66. Challenges & Risks 01:52
  67. Summary 00:53
  68. Problem Management 00:36
  69. Introduction 01:08
  70. Purpose, Goals & Objectives 01:17
  71. Scope 01:09
  72. Concepts 01:27
  73. Value to the Business 01:23
  74. Activities of Problem Management 02:06
  75. Managing the Problem 01:42
  76. Problem Detection 01:19
  77. Problem Logging 00:56
  78. Problem Categorization 00:40
  79. Problem Prioritization 01:15
  80. Problem Investigation & Diagnosis 01:16
  81. Workarounds 01:31
  82. Raising a Known Error Record 00:52
  83. Problem Resolution 01:03
  84. Problem Closure 00:40
  85. Major Problem Review 01:07
  86. Development Errors 01:32
  87. Problem Analysis Techniques 01:21
  88. Managing the Known Error 02:23
  89. Triggers, Inputs & Outputs 01:59
  90. Relationships 02:34
  91. Information 01:19
  92. Critical Success Factors 03:38
  93. Challenges & Risks 03:15
  94. Summary 02:20
  95. Access Management 00:35
  96. Introduction 00:56
  97. Purpose, Goals & Objectives 00:58
  98. Scope 01:00
  99. Value to the Business 01:19
  100. Concepts 01:10
  101. Activities of Access Management 00:42
  102. Access Request 01:17
  103. Access Verification 01:06
  104. Provide Rights 01:04
  105. Monitor Identity Status 01:03
  106. Log & Track Access 01:29
  107. Remove or Restrict Rights 00:48
  108. Triggers, Inputs & Outputs 00:53
  109. Relationships 01:56
  110. Information 01:00
  111. Critical Success Factors 01:28
  112. Challenges & Risks 02:11
  113. Summary 01:09
  114. Operational Activities of Other Lifecycle Processes 00:49
  115. Introduction 01:08
  116. Change Management 01:33
  117. Service Asset & Configuration Management 00:56
  118. Release & Deployment Management 00:36
  119. Knowledge Management 00:44
  120. Capacity Management 01:34
  121. Availability Management 01:02
  122. IT Service Continuity Management 00:57
  123. Financial Management 01:10
  124. Lesson: Service Operation Processes Summary 00:09
  125. Service Operation Process Summary 02:16
  126. Checkpoint 00:14
  127. Section Review 01:34
  Video Name Time
  1. Common Activities 00:20
  2. OSA Common Activities 00:24
  3. Introduction 03:22
  4. Service Operation - Common Activities 00:47
  5. Monitoring & Control 01:07
  6. Control Loop 03:38
  7. OSA's Common Activities 00:38
  8. IT Operations 00:37
  9. Mainframe Management 00:32
  10. Server Management & Support 00:52
  11. Network Management 00:48
  12. Storage & Archive 00:30
  13. Database Management 01:28
  14. Directory Services Management 01:03
  15. Desktop Support 01:10
  16. Middleware Management 00:46
  17. Internet/Web Management 01:14
  18. Facilities & Datacenter Management 01:03
  19. Data Center Strategies 01:14
  20. IT Security Management – ISO/IEC Security Standards 01:12
  21. Improvement of Operational Activities 01:38
  22. Common Activities Summary 00:16
  23. Common Activities Summary 00:41
  24. Checkpoint 00:08
  25. Section Review 01:18
  Video Name Time
  1. Service Desk Function 00:28
  2. Service Desk Function (Cont.) 00:24
  3. Introduction to Service Operation Functions 00:32
  4. Introduction to Service Desk 02:25
  5. Service Desk 00:18
  6. Service Desk – Role 01:29
  7. Service Desk – Objectives 01:06
  8. Service Desk – Organizational Structures 01:58
  9. Outsourcing Issues 01:57
  10. Service Desk – Staffing 02:18
  11. Service Desk – Metrics 01:35
  12. Technical Management Function 00:25
  13. Introduction to Technical Management 00:46
  14. Technical Management 00:24
  15. Technical Management – Role 00:57
  16. Technical Management – Objectives 01:12
  17. Generic Technical Management Activities 01:12
  18. Technical Management – Organizational Structures 00:47
  19. Technical Management – Design, Maintenance & Support 01:27
  20. Technical Management – Metrics 01:06
  21. Technical Management - Documentation 00:53
  22. IT Operations Management 00:36
  23. Introduction to IT Service Operations Management 00:40
  24. IT Operations 00:25
  25. IT Operations – Role 01:13
  26. IT Operations – Objectives 00:32
  27. IT Operations – Organizational Structures 01:09
  28. IT Operations – Metrics 00:44
  29. Operations Management - Documentation 01:00
  30. Application Management Function 00:25
  31. Introduction to Application Management 00:40
  32. Application Management 00:33
  33. Application Management – Role 01:17
  34. Application Management – Objectives 01:07
  35. Application Management - Principles 01:20
  36. Application Lifecycle 02:05
  37. Application Management – Generic Activities 02:01
  38. Application Management – Organizational Structures 01:25
  39. Application Management – Roles & Responsibilities 01:10
  40. Application Management – Metrics 01:01
  41. Application Management – Documentation 01:29
  42. Service Operation Functions Summary 00:08
  43. Service Operation Functions Summary 01:40
  44. Checkpoint 00:08
  45. Section Review 01:50
  Video Name Time
  1. Organizational Structures 00:44
  2. Organizational Structures 00:26
  3. Organizational Structures (Cont.) 00:30
  4. Specialization Based Structures 01:22
  5. Activity Based Structures 01:27
  6. Process Based Structures 01:25
  7. Geography Based Structures 01:22
  8. Hybrid Structures 01:11
  9. Roles & Responsibilities 00:11
  10. Introduction 01:29
  11. Generic Roles 00:38
  12. Service Owner 00:49
  13. Process Owner 01:03
  14. Process Manager 00:50
  15. Process Practitioner 00:57
  16. OSA - Roles 00:21
  17. Service Desk 01:20
  18. Technical Management 00:38
  19. IT Operations 00:45
  20. Application Management 00:36
  21. Event Management 01:42
  22. Incident Management 02:04
  23. Request Fulfillment 01:08
  24. Problem Management 01:20
  25. Access Management 00:54
  26. Technology Considerations 00:18
  27. Technology Considerations 01:18
  28. Service Management Tools 00:38
  29. Generic Technology Considerations 03:23
  30. Tool Evaluation Criteria 01:14
  31. Event Management Desired Features 01:51
  32. Incident Management Desired Features 01:36
  33. Request Fulfillment Desired Features 01:00
  34. Problem Management Desired Features 01:18
  35. Access Management Desired Features 01:10
  36. Service Desk Desired Features 01:40
  37. Implementing OSA 01:05
  38. Implementation 00:55
  39. Managing Change 00:43
  40. Project Management 01:13
  41. Assessing & Managing Risk 01:15
  42. Involvement in Design & Transition 01:59
  43. Planning & Implementing Technology 01:17
  44. Challenges, CSFs & Risks 01:36
  45. Challenges 02:40
  46. Critical Success Factors 01:36
  47. Risks 01:33
  48. Organize & Implement Summary 00:10
  49. Organize & Implement Summary 01:03
  50. Checkpoint 00:12
  51. Section Review 01:40
  52. Course Closure 02:42

Student Feedback

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
4.5
Rating: 4.5
Overall Rating: Good.

Similar Courses

Only Registered Members can View Training Courses

Please fill out your email address below in order to view Training Courses. Registration is Free and Easy, You Simply need to provide an email address.

  • Trusted by 1.2M IT Certification Candidates Every Month
  • Hundreds Hours of Videos
  • Instant download After Registration

Already Member? Click here to Login

A confirmation link will be sent to this email address to verify your login

1200+ IT Certification Exams available: Get a free sample of any exam right now!
Try Free Demo

Try Free Demo

  • ABA
  • ACAMS
  • ACFE
  • ACI
  • ACSM
  • Adobe
  • AHIP
  • AHLEI
  • AICPA
  • AIWMI
  • Alfresco
  • Alibaba
  • AMA
  • AndroidATC
  • APBM
  • API
  • APICS
  • Apple
  • Arista
  • ASIS
  • ASQ
  • Atlassian
  • Autodesk
  • Avaya
  • Axis Communications
  • BACB
  • BCS
  • Blockchain
  • Blue Coat
  • Blue Prism
  • C++ Institute
  • CA Technologies
  • CertNexus
  • Checkpoint
  • CIMA
  • Cisco
  • Citrix
  • CIW
  • Cloudera
  • CNCF
  • CompTIA
  • CSA
  • CWNP
  • CyberArk
  • Dell
  • DMI
  • DSCI
  • EMC
  • Esri
  • Exin
  • Extreme Networks
  • F5
  • FileMaker
  • FINRA
  • Fortinet
  • GAQM
  • GARP
  • Genesys
  • GIAC
  • Google
  • Guidance Software
  • H3C
  • HashiCorp
  • HFMA
  • HIPAA
  • Hitachi
  • HP
  • HRCI
  • Huawei
  • IAPP
  • IBM
  • IFPUG
  • IIA
  • IIBA
  • Informatica
  • iSAQB
  • ISC
  • iSQI
  • ISTQB
  • ITIL
  • Juniper
  • Lenovo
  • Linux Foundation
  • Logical Operations
  • LPI
  • Magento
  • Marketo
  • McAfee
  • Microsoft
  • Mirantis
  • Mulesoft
  • NACVA
  • NCMA
  • NetSuite
  • Network Appliance
  • NI
  • Nokia
  • Novell
  • Nuage Networks
  • Nutanix
  • OMG
  • Palo Alto Networks
  • Pegasystems
  • PEOPLECERT
  • PMI
  • PRINCE2
  • Pulse Secure
  • Python Institute
  • QlikView
  • RedHat
  • Riverbed
  • RSA
  • Salesforce
  • SANS
  • SAP
  • SAS Institute
  • Scrum
  • SDI
  • ServiceNow
  • Six Sigma
  • Slack
  • SNIA
  • Snowflake
  • SOA
  • Software Certifications
  • SolarWinds
  • Splunk
  • SpringSource
  • Symantec
  • Teradata
  • Test Prep
  • The Open Group
  • Tibco
  • UiPath
  • Unity Certification
  • VCE
  • Veeam
  • Veritas
  • Vmedu
  • VMware
  • WatchGuard
  • WorldatWork
  • Zend
Next Step
Next Step

Try Free Demo

  • ITIL
Next Step
Next Step

Get 10% Discount on Your Purchase When You Sign Up for Email

Passguide Products

Enter Your Email Address to Receive Your 10%
OFF
Discount Code Plus... Our Exclusive Weekly Deals

* We value your privacy. We will not rent or sell your email address