ITIL Foundation Video Course

ITILFND: ITIL Foundation

Your ITIL ITILFND exam is just around the corner, right? So, it's high time to find an effective preparation tool! Our training course is what you really need! This is a series of videos led by the experienced IT instructors who will provide you with a detailed overview of the ITILFND certification test. Ace your ITIL ITILFND at the first attempt and obtain the ITIL Foundation credential with ease.

# of Students
432
# of Lectures
103
Course Length
8 h
Course Rating
4.4
Price $32.99
Today $29.99

Curriculum for ITILFND Video Course

The Foundations of the Foundations Course

  Video Name Time
  1. Welcome to the ITILv3 Foundations Course! 03:00
  2. Exam Fundamentals 02:16
  3. ITSM and ITIL 01:32
  4. What Does ITIL Provide? 03:33
  5. Important Message About the Course 00:54
  6. Best Practices 05:25
  7. Essential Definitions 11:01
  8. Governance Control 03:28
  9. Organizational Structure 04:29
  10. Risk 04:35
  11. Toolsets in ITIL 01:21
  Video Name Time
  1. The Service Lifecycle 02:18
  2. Overview of Processes & Phases 04:31
  Video Name Time
  1. Service Strategy (Overview) 04:31
  2. Objectives of Service Strategy 04:56
  3. Creating Value 05:29
  4. Assets in Service Strategy 10:31
  5. Strategy Management Process 01:45
  6. Service Portfolio Management Process 06:05
  7. Business Relationship Management Process 04:20
  8. Financial Management Process 10:05
  9. Demand Management Process 02:47
  10. Roles in Service Strategy 02:35
  11. Tools in Service Strategy 01:47
  Video Name Time
  1. Service Design (Overview) 04:38
  2. Objectives of Service Design 08:41
  3. "Complete" Service Design 04:33
  4. The Four P's of Service Design 02:45
  5. Service Design Packages (SDPs) 10:22
  6. Design Coordination Process 03:19
  7. Service Catalog Management Process 06:48
  8. Types of Service Catalogs 07:01
  9. Service Level Management (SLM) Process 07:34
  10. Service Level Management (SLM) Process (Continued) 06:00
  11. Capacity Management 05:40
  12. Capacity Management Process (Continued) 07:35
  13. Availability Management Process 09:55
  14. Reactive and Proactive Availability 03:33
  15. Risk Analysis in Availability 06:40
  16. Component Failure Impact Analysis 01:15
  17. Fault-Tree Analysis 03:15
  18. Expanded Incident Lifecycle 07:10
  19. Availability Measurement 03:51
  20. IT Service Contintuity Management 07:50
  21. Information Security Management Process 06:53
  22. Supplier Management Process 06:40
  23. Roles in Service Design 01:01
  24. Tools in Service Design 01:23
  Video Name Time
  1. Service Transition (Overview) 02:24
  2. Objectives of Service Transition 06:17
  3. Outsourcing in Service Transition 03:47
  4. Transition Planning and Support 03:39
  5. Knowledge Management 07:18
  6. Service Asset and Configuration Management 04:28
  7. SACM Definitions and Concepts 10:40
  8. SACM's 5 Principles 04:31
  9. Change Management 06:25
  10. 3 Types of Changes 07:36
  11. Change Process Flow 08:47
  12. Change Advisory Board 04:19
  13. Change Authority 02:10
  14. Change Models 02:35
  15. Change Documents 02:50
  16. Release and Deployment Management 06:22
  17. Release & Deployment Assets 04:21
  18. Release and Deployment Process 06:17
  19. Service Validation and Testing Process 01:36
  20. Change Evaluation 01:29
  21. Roles in Service Transition 01:05
  22. Tools in Service Transition 02:09
  Video Name Time
  1. Service Operation (Overview) 03:25
  2. Objectives of Service Operation 02:19
  3. Principles of Service Operation 06:18
  4. Event Management 04:07
  5. Event Types 04:39
  6. Incident Management - Purpose 02:41
  7. Incident Management - Scope 02:55
  8. Incident Management Process 09:18
  9. Major Incidents 03:05
  10. Models for Incident Handling 03:46
  11. Problem Management 04:59
  12. Problem Management Concepts 04:46
  13. Problem Management Process 06:57
  14. Request Fulfillment Process 05:52
  15. Access Management 04:10
  16. The Service Desk 05:24
  17. Service Desk Functions 06:14
  18. Service Desk Personnel 06:01
  19. Structure of the Service Desk 06:33
  20. IT Operations Management 03:53
  21. Technical Management 02:18
  22. Applications Management 02:08
  23. Roles in Service Operation 01:46
  24. Tools in Service Operation 06:24
  25. Service Operations Interactions 02:58
  Video Name Time
  1. Objectives of Continual Service Improvement 04:45
  2. Principles of CSI 08:28
  3. CSI Process 05:51
  4. An Approach to CSI 04:10
  5. Metrics and Measures 08:07
  6. Putting CSI Into Practice 08:51
  7. Roles in CSI 01:46
  8. Tools in CSI 02:46

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