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ITILFND: ITIL Foundation
Your ITIL ITILFND exam is just around the corner, right? So, it's high time to find an effective preparation tool! Our training course is what you really need! This is a series of videos led by the experienced IT instructors who will provide you with a detailed overview of the ITILFND certification test. Ace your ITIL ITILFND at the first attempt and obtain the ITIL Foundation credential with ease.
432
103
8 h
4.4
Price $32.99
Today $29.99
Curriculum for ITILFND Video Course
1. The Foundations of...
11 Lectures
00:42:06
2. The Service Lifecycle
2 Lectures
00:02:21
3. Service Strategy
11 Lectures
00:55:26
4. Service Design
24 Lectures
02:15:45
5. Service Transition
22 Lectures
01:42:23
6. Service Operations
25 Lectures
01:54:14
7. Continual Service...
8 Lectures
00:45:12
The Foundations of the Foundations Course
| Video Name | Time | |
|---|---|---|
| 1. Welcome to the ITILv3 Foundations Course! | 03:00 | |
| 2. Exam Fundamentals | 02:16 | |
| 3. ITSM and ITIL | 01:32 | |
| 4. What Does ITIL Provide? | 03:33 | |
| 5. Important Message About the Course | 00:54 | |
| 6. Best Practices | 05:25 | |
| 7. Essential Definitions | 11:01 | |
| 8. Governance Control | 03:28 | |
| 9. Organizational Structure | 04:29 | |
| 10. Risk | 04:35 | |
| 11. Toolsets in ITIL | 01:21 |
| Video Name | Time | |
|---|---|---|
| 1. The Service Lifecycle | 02:18 | |
| 2. Overview of Processes & Phases | 04:31 |
| Video Name | Time | |
|---|---|---|
| 1. Service Strategy (Overview) | 04:31 | |
| 2. Objectives of Service Strategy | 04:56 | |
| 3. Creating Value | 05:29 | |
| 4. Assets in Service Strategy | 10:31 | |
| 5. Strategy Management Process | 01:45 | |
| 6. Service Portfolio Management Process | 06:05 | |
| 7. Business Relationship Management Process | 04:20 | |
| 8. Financial Management Process | 10:05 | |
| 9. Demand Management Process | 02:47 | |
| 10. Roles in Service Strategy | 02:35 | |
| 11. Tools in Service Strategy | 01:47 |
| Video Name | Time | |
|---|---|---|
| 1. Service Design (Overview) | 04:38 | |
| 2. Objectives of Service Design | 08:41 | |
| 3. "Complete" Service Design | 04:33 | |
| 4. The Four P's of Service Design | 02:45 | |
| 5. Service Design Packages (SDPs) | 10:22 | |
| 6. Design Coordination Process | 03:19 | |
| 7. Service Catalog Management Process | 06:48 | |
| 8. Types of Service Catalogs | 07:01 | |
| 9. Service Level Management (SLM) Process | 07:34 | |
| 10. Service Level Management (SLM) Process (Continued) | 06:00 | |
| 11. Capacity Management | 05:40 | |
| 12. Capacity Management Process (Continued) | 07:35 | |
| 13. Availability Management Process | 09:55 | |
| 14. Reactive and Proactive Availability | 03:33 | |
| 15. Risk Analysis in Availability | 06:40 | |
| 16. Component Failure Impact Analysis | 01:15 | |
| 17. Fault-Tree Analysis | 03:15 | |
| 18. Expanded Incident Lifecycle | 07:10 | |
| 19. Availability Measurement | 03:51 | |
| 20. IT Service Contintuity Management | 07:50 | |
| 21. Information Security Management Process | 06:53 | |
| 22. Supplier Management Process | 06:40 | |
| 23. Roles in Service Design | 01:01 | |
| 24. Tools in Service Design | 01:23 |
| Video Name | Time | |
|---|---|---|
| 1. Service Transition (Overview) | 02:24 | |
| 2. Objectives of Service Transition | 06:17 | |
| 3. Outsourcing in Service Transition | 03:47 | |
| 4. Transition Planning and Support | 03:39 | |
| 5. Knowledge Management | 07:18 | |
| 6. Service Asset and Configuration Management | 04:28 | |
| 7. SACM Definitions and Concepts | 10:40 | |
| 8. SACM's 5 Principles | 04:31 | |
| 9. Change Management | 06:25 | |
| 10. 3 Types of Changes | 07:36 | |
| 11. Change Process Flow | 08:47 | |
| 12. Change Advisory Board | 04:19 | |
| 13. Change Authority | 02:10 | |
| 14. Change Models | 02:35 | |
| 15. Change Documents | 02:50 | |
| 16. Release and Deployment Management | 06:22 | |
| 17. Release & Deployment Assets | 04:21 | |
| 18. Release and Deployment Process | 06:17 | |
| 19. Service Validation and Testing Process | 01:36 | |
| 20. Change Evaluation | 01:29 | |
| 21. Roles in Service Transition | 01:05 | |
| 22. Tools in Service Transition | 02:09 |
| Video Name | Time | |
|---|---|---|
| 1. Service Operation (Overview) | 03:25 | |
| 2. Objectives of Service Operation | 02:19 | |
| 3. Principles of Service Operation | 06:18 | |
| 4. Event Management | 04:07 | |
| 5. Event Types | 04:39 | |
| 6. Incident Management - Purpose | 02:41 | |
| 7. Incident Management - Scope | 02:55 | |
| 8. Incident Management Process | 09:18 | |
| 9. Major Incidents | 03:05 | |
| 10. Models for Incident Handling | 03:46 | |
| 11. Problem Management | 04:59 | |
| 12. Problem Management Concepts | 04:46 | |
| 13. Problem Management Process | 06:57 | |
| 14. Request Fulfillment Process | 05:52 | |
| 15. Access Management | 04:10 | |
| 16. The Service Desk | 05:24 | |
| 17. Service Desk Functions | 06:14 | |
| 18. Service Desk Personnel | 06:01 | |
| 19. Structure of the Service Desk | 06:33 | |
| 20. IT Operations Management | 03:53 | |
| 21. Technical Management | 02:18 | |
| 22. Applications Management | 02:08 | |
| 23. Roles in Service Operation | 01:46 | |
| 24. Tools in Service Operation | 06:24 | |
| 25. Service Operations Interactions | 02:58 |
| Video Name | Time | |
|---|---|---|
| 1. Objectives of Continual Service Improvement | 04:45 | |
| 2. Principles of CSI | 08:28 | |
| 3. CSI Process | 05:51 | |
| 4. An Approach to CSI | 04:10 | |
| 5. Metrics and Measures | 08:07 | |
| 6. Putting CSI Into Practice | 08:51 | |
| 7. Roles in CSI | 01:46 | |
| 8. Tools in CSI | 02:46 |
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