ITIL Service Capability Service Offerings and Agreements Video Course

ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements

Your ITIL ITILSC-SOA exam is just around the corner, right? So, it's high time to find an effective preparation tool! Our training course is what you really need! This is a series of videos led by the experienced IT instructors who will provide you with a detailed overview of the ITILSC-SOA certification test. Ace your ITIL ITILSC-SOA at the first attempt and obtain the ITIL Service Capability Service Offerings and Agreements credential with ease.

# of Students
86
# of Lectures
246
Course Length
5 h
Course Rating
4.4
Price $32.99
Today $29.99

Curriculum for ITILSC-SOA Video Course

Course Introduction

  Video Name Time
  1. Course Introduction 01:31
  Video Name Time
  1. Lesson: Course Organization 00:32
  2. Introduction 00:22
  3. Welcome to the Course! 00:33
  4. Why Are You Here? 00:47
  5. Using Bloom's Taxonomy 01:10
  6. What Do You Expect? 00:37
  7. Housekeeping Online 01:03
  8. Lesson: Course Conventions & Agenda 00:08
  9. Conventions Used 00:54
  10. Quizzes & Exercises 00:44
  11. ITIL Qualification Scheme 00:47
  12. ITIL Capability Exam 01:23
  13. Chapter 01 Review 00:23
  Video Name Time
  1. Introduction 00:24
  2. Lesson: Introduction to Service Offerings & Agreements 00:47
  3. Introduction 01:27
  4. Objective 02:04
  5. Scope 00:51
  6. Value to the Business 01:08
  7. Concepts 01:39
  8. Lesson: Service Offerings & Agreements Principles 00:27
  9. SOA Context 03:23
  10. Service Portfolio 02:31
  11. Service Pipeline 01:40
  12. Service Catalog 01:55
  13. SOA & Design Coordination Overview 01:26
  14. SD & SLM 01:43
  15. SOA & Value 00:15
  16. Value of a Service 01:22
  17. Creating Service Value 00:55
  18. Perception of Value 01:45
  19. Framing Service Value 01:45
  20. Supplier Management 01:23
  21. Lesson: Service Offerings & Agreements Context 00:28
  22. Relationships 01:22
  23. Information 01:13
  24. Metrics & Measures 00:33
  25. Challenges 01:38
  26. SOA Processes 02:37
  27. Lesson: Service Offerings & Agreements Summary 00:12
  28. SOA Summary 01:43
  29. Checkpoint 00:10
  30. Chapter 02 Review 01:42
  Video Name Time
  1. Introduction 00:20
  2. Lesson: Service Portfolio Management 00:27
  3. Introduction 01:02
  4. Purpose, Goals & Objectives 01:25
  5. Scope 01:21
  6. Value to the Business 00:34
  7. Concepts 02:50
  8. Service Portfolio 01:55
  9. Service Portfolio & CMS 01:40
  10. Other Portfolios 01:06
  11. Designing the Service Portfolio 02:22
  12. Service Portfolio Methods 00:16
  13. SPM Initiation 00:42
  14. Define 02:26
  15. Option Space Tool 02:30
  16. Analyze 00:57
  17. Approve 00:58
  18. Charter 01:03
  19. Retiring Services 01:09
  20. Triggers, Inputs & Outputs 01:15
  21. Relationships 02:13
  22. Information 01:04
  23. Critical Success Factors 02:45
  24. Challenges & Risks 02:37
  25. Summary 01:26
  26. Lesson: Service Catalog Management 00:32
  27. Introduction 01:28
  28. Purpose, Goals & Objectives 00:43
  29. Scope 00:56
  30. Value to the Business 01:07
  31. Concepts 02:14
  32. Service Catalog Views 02:33
  33. Activities 00:50
  34. Agree & Document Service Definition 01:19
  35. Interace with Service Portfolio Management 01:14
  36. Produce & Maintain Service Catalog 01:09
  37. Interfacing 00:53
  38. Service Catalog Example 01:39
  39. Triggers, Inputs & Outputs 01:08
  40. Relationships 01:36
  41. Information 01:14
  42. Critical Success Factors 01:38
  43. Challenges & Risks 03:18
  44. Summary 00:48
  45. Lesson: Service Level Management 00:27
  46. Introduction 01:22
  47. Purpose, Goals & Objectives 01:29
  48. Scope 01:48
  49. Value to the Business 01:02
  50. Concepts 01:48
  51. Activities of Service Level Management 00:56
  52. Activities of Service Level Management Process 03:35
  53. SLA Frameworks 01:42
  54. SLRs & SLAs 03:14
  55. Improving Customer Satisfaction 01:00
  56. Managing Underpinning Agreements 00:54
  57. Service Reporting 01:06
  58. Service Improvement Plan (SIP) 01:24
  59. Service Reviews 01:09
  60. Managing & Revising SLAs & UCs 00:39
  61. Contacts & Relationships 01:34
  62. Feedback 00:34
  63. SLA Components 01:20
  64. OLA Components 01:17
  65. Triggers, Inputs & Outputs 01:46
  66. Service Level Management Relationships 02:38
  67. Information 00:32
  68. Critical Success Factors 01:18
  69. Challenges & Risks 02:39
  70. Service Level Management Summary 01:18
  71. Lesson: Demand Management 00:30
  72. Introduction 01:06
  73. Purpose, Goals & Objectives 02:35
  74. Scope 02:02
  75. Value to the Business 02:20
  76. Concepts 01:07
  77. Activity-Based Demand Management 01:20
  78. Business Activity-Patterns 01:41
  79. Patterns of Business Activity 01:37
  80. User Profile 01:26
  81. Matching UP to PBA 02:44
  82. Demand Modeling 01:59
  83. Managing Demand 01:29
  84. Service Packages 02:27
  85. Triggers, Inputs & Outputs 01:44
  86. Relationships 02:00
  87. Information 01:26
  88. Critical Success Factors 02:46
  89. Challenges & Risks 01:48
  90. Summary 02:11
  91. Lesson: Supplier Management 00:44
  92. Introduction 00:48
  93. Purpose, Goals & Objectives 01:46
  94. Scope 01:12
  95. Value to the Business 01:17
  96. Concepts 01:23
  97. Activities 00:31
  98. Evaluate New Suppliers & Contracts 01:22
  99. Supplier Evaluation 01:14
  100. Contract Evaluation 01:19
  101. Categorize Suppliers & Maintain SCMIS 00:58
  102. Supplier Categorization Matrix 02:06
  103. Establish New Suppliers & Contracts 01:08
  104. Manage Supplier & Contract Performance 01:02
  105. Renew/Terminate Contracts 01:57
  106. Triggers, Inputs & Outputs 01:39
  107. Relationships 01:41
  108. Information 00:56
  109. CSFs 01:54
  110. Challenges & Risks 02:46
  111. Supplier Management Summary 00:59
  112. Lesson: Financial Management 00:25
  113. Introduction 00:49
  114. Purpose, Goals & Objectives 01:52
  115. Scope 01:01
  116. Value to the Business 00:51
  117. Concepts 03:42
  118. Financial Management Activities Overview 03:41
  119. Process Activities 00:50
  120. Accounting 01:59
  121. Accounting Activities 01:24
  122. Cost Models 01:20
  123. Cost Centers & Cost Units 01:07
  124. Cost Types & Elements 01:35
  125. Cost Allocation 02:28
  126. Chart of Accounts 00:44
  127. Analysis & Reporting 01:34
  128. Action Plans 01:10
  129. Budgeting 00:57
  130. Budgeting Activities 00:34
  131. Charging Activity 01:42
  132. Charging Policies 02:54
  133. Chargeable Items 00:50
  134. Pricing 02:12
  135. Billing 00:48
  136. Financial Management Cycles 00:49
  137. Return on Investment 01:51
  138. Triggers, Inputs & Outputs 01:50
  139. Relationships 01:14
  140. Information 01:06
  141. Critical Success Factors 01:55
  142. Challenges & Risks 02:51
  143. Summary 01:07
  144. Lesson: Business Relationship Management 00:39
  145. Introduction 00:52
  146. Purpose Goals & Objectives 02:08
  147. Scope 01:42
  148. Business Value 01:33
  149. Policies, Principles & Concepts 02:05
  150. Process Initiation 00:11
  151. Customer 00:32
  152. Service Provider 01:04
  153. Triggers, Inputs & Outputs 01:52
  154. Relationships 00:20
  155. BRM the Lifecycle & Tools 01:41
  156. Service Strategy 00:51
  157. Service Design 00:32
  158. Service Transition 00:42
  159. Service Operation 00:40
  160. Continual Service Improvement 00:46
  161. Critical Success Factors 02:31
  162. Challenges & Risks 02:40
  163. Business Relationship Management Summary 01:10
  164. Lesson: SOA Processes Summary 00:09
  165. Service Operation Process Summary 02:31
  166. Checkpoint 00:08
  167. Chapter 03 Review 01:49
  Video Name Time
  1. Introduction 00:37
  2. Lesson: Organizing for SOA 00:27
  3. Who Does What to Whom? 00:39
  4. The RACI Model 02:30
  5. Functional Roles Analysis 01:28
  6. Activity Analysis 01:50
  7. Generic Roles & Responsibilities 00:22
  8. Service Owner 00:53
  9. Process Owner 01:16
  10. Process Manager 00:52
  11. Process Practitioner 00:47
  12. SOA Roles & Responsibilities 00:20
  13. Service Portfolio Management 01:06
  14. Service Catalog Management 00:41
  15. Service Level Management 01:01
  16. Demand Management 00:53
  17. Supplier Management 01:13
  18. Financial Management 00:56
  19. Business Relationship Management 01:01
  20. Lesson: SOA Technology & Implementation 00:24
  21. Technology & Implementation Considerations 00:50
  22. Service Design – Technology & Design 01:08
  23. Service Operation – Technology Considerations 01:49
  24. Technology Implementation 00:22
  25. Planning & Implementing Technology 00:54
  26. Designing Technology Architectures 02:06
  27. Implementation Considerations 01:08
  28. Implementation Challenges, CSFs & Risks 01:08
  29. Challenges 03:02
  30. Risks 02:16
  31. CSFs 01:37
  32. Lesson: Organizing, Technology & Implementation Summary 00:15
  33. Summary 01:16
  34. Checkpoint 00:10
  35. Chapter 04 Review 00:54

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